For clients who have private funding, such as auto insurance, follow the process below:

(If you do not have private funding and are funded through the public health system, you need to go through the Brain Injury Services gateway by clicking here.)

To receive service through the Step Up! ABI Recovery gateway you must:

  • Have access to private funding, such as auto insurance or other private sources of funding
  • Have experienced a brain injury
  • Be at least 13 years old (for outreach services; age 16 minimum for residential services)
  • Reside in, or close to, the Hamilton, Burlington, Brant, Haldimand or Norfolk area for outreach services
  • Reside anywhere – no geographic restrictions – for residential services

During the application process, agency staff provides necessary assistance to applicants and their support network. While awaiting service, staff will provide case management services and assist with making appropriate referrals, as well as help provide short-term help. To determine if Step Up! ABI Recovery can provide the appropriate service, each application is reviewed on an individual basis by a committee.


An application for service through Step Up! ABI Recovery may be made by a survivor, family member, case manager, law firm, or any other professional in charge of a client file. Prior to applying, please contact the person below for details about services and the application process:

Candy Sarraf, Director, Rehabilitative Services
905-523-8852 ext. 310

Application Forms For Service:

Both of the forms linked below will have to be filled out to apply for service. These forms are in Adobe PDF file format. If you do not have Acrobat Reader installed on your computer, you will need to download it from Adobe. You can type directly on these forms or print them off and write on them. Alternatively, an application form can be mailed to you upon request.

You must fill out the Application for Service Form. Click the link below to access the form:

Your doctor must fill out the Medical Status Form confirming that a brain injury is your primary diagnosis. Click the link below to access the form:

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