Brain Injury Services / Step Up! ABI Recovery is a community-based rehabilitation service for individuals who have sustained a brain injury. The agency provides a full-range of integrated services including 24-hour residential care as well as community outreach services.

The agency can treat any brain injury, from mild to catastrophic, and currently serves approximately 200 clients who are realizing achievements in work, volunteerism, leisure/recreation activities and academic pursuits.

Brain Injury Services / Step Up! ABI Recovery clients have access to a variety of professional services, including the clinical services of a psychologist, social worker or behaviour therapist. Other professionals, such as Occupational Therapists or Speech Language Pathologists can be added to the team, as needed. Therapeutic groups, group recreational activities, as well as a 24-hour help line are also offered.

The agency’s overarching goal is to enhance the client’s quality of life by maximizing their independence. Because each client is recognized and respected as an individual, no two rehabilitation programs are exactly alike. They are custom-designed to respond to each client’s needs and aspirations.

The agency is renowned for conducting original, ground-breaking research into brain injury rehabilitation, ensuring that clients have access to the most effective, up-to-date techniques. As a result of this leading-edge knowledge base, the agency has also become a preferred teaching centre for several universities and colleges who send their senior students here for front-line training.

All of these factors have contributed to the agency receiving the highest of three possible designations from Accreditation Canada – “Exemplary” – signifying that the agency is a national leader in brain injury rehabilitation and a model of excellence in care and service.

As a not-for-profit agency, Brain Injury Services accepts donations from community members who wish to contribute to our cause.

Click here to Donate

Brain Injury Services is recognized by the Hamilton Immigrant Workforce Integration Network (HIWIN) as a Diversity Friendly Employer. The agency is an official partner of HIWIN, whose goal is to facilitate the smooth integration of immigrants into the workforce and to improve access to employment opportunities for immigrants in the Hamilton community.

Employees of Brain Injury Services are fluent in more than 15 different languages, including French.

Brain Injury Services recognizes and respects the importance of privacy and is in compliance with the Freedom of Information and Protection of Privacy Act, as well as the Personal Health Information Protection Act.

The agency is also in compliance with accessibility requirements for Customer Service Standards under the Accessibility for Ontarians with Disabilities Act (AODA).

ACCOUNTABILITY

Brain Injury Services recognizes and respects the importance of privacy and is in full compliance with the Freedom of Information and Protection of Privacy Act as well as the Personal Health Information Protection Act.

Brain Injury Services is in full compliance with accessibility requirements for Customer Service Standards under the Accessibility for Ontarians with Disabilities Act (AODA).

Brain Injury Services is recognized by Hamilton Immigrant Workforce Integration Network (HIWIN) as Diversity Friendly Employer. The agency became an official partner of HIWIN, whose goal is to facilitate the smooth integration of immigrants into workforce and to improve access to employment opportunities for immigrants in the Hamilton community.

Employees of Brain Injury Services are fluent in over 15 different languages. The geography of these languages covers the whole world: from Italian and Portuguese to Swahili and Khmer. The agency also employs a dozen of staff who are fluently bilingual in both official languages.

By The Numbers

350

Clients
Served

1

Main Office
3 Satellite Offices

7

Residential
Facilities
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