Commonly Asked Questions:
- How do I 1receive services from Brain Injury Services?
Gateway 1: Clients who have private funding (typically through insurance companies or other private sources) apply through the Step Up! ABI Recovery division by going directly to the division website at www.step-up-abi.ca
Gateway 2: Clients who do not have private funding apply by contacting our Intake Facilitator (found on this website under the Contacts tab).
- Will I have to pay for your services?
If you have available funds from a third party (e.g., auto insurance, group insurance, Workplace Safety and Insurance Board, etc.), you would apply to us through the Step Up! ABI Recovery division and we would contact your funder regarding your needs. If not, the services you need are funded by the Ministry of Health and Long-Term Care and/or the Local Health Integration Network.
- Do I need a referral from my doctor?
No. We will send the application forms to you. We may need information from your doctor and we will ask your permission to review your records.
- What kind of services do you offer?
For adults 16 years and over, we offer a full package of integrated services ranging from complex, 24-hour, residential care to independent living with outreach support. The Step Up! ABI Recovery division also offers outreach services (non-residential) for adolescents, 13 years of age and up, on a fee-for-service basis. Refer to www.step-up-abi.ca for details.
- Will I have to change my family doctor or other professionals such as physiotherapist, speech therapist or occupational therapist once I start receiving services?
No. We encourage you to keep your doctor and therapists if they are providing you with the best care.
- What sets us apart from other ABI rehabilitation programs?
We are able to provide a complete and comprehensive package of services that enables clients to progress through various stages of recovery. We provide everything from complex, 24-hour residential care, to transitional semi-independent living, to independent living supported by community programs and group support systems. Decades of experience in the ABI field has earned us official designation from Accreditation Canada as having met rigorous national standards of excellence in both quality and service. In addition, clinical research studies have proven that our rehabilitation programs and techniques work – and as a result, improve the quality of life of those living with acquired brain injuries.
- As an agent for an ABI client, I already have a team of regulated health professionals working with the client and I don’t want to disrupt these dynamics.
We work with the existing team members to provide the most appropriate rehabilitation services. If required, we can co-ordinate additional assessments to complement the existing team.
- The individual has limited medical/rehabilitation funds remaining through his automobile insurer. If that individual was admitted to a residential service (through the Step Up! ABI Recovery division), will the client automatically flip to Ministry of Health and Long-Term Care funding when the funds expire?
No. Such flips are not automatic. We will, however, ensure the client’s name is placed on the appropriate waiting list for Ministry funding.
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